Frequently Asked Questions

A complete and accurate publisher profile increases your chances of being accepted by networks. Include the following information:

• Traffic Sources: Detail your main traffic sources (social media, email lists, blogs, PPC, etc.)
• Website/Properties: List your websites, social media accounts, or other promotional channels
• Traffic Volume: Provide honest estimates of your monthly traffic or audience size
• Niches: Specify the industries or topics you specialize in
• Promotional Methods: Explain how you typically promote offers
• Experience: Share your experience level in affiliate marketing
• Past Results: Include any notable successes or campaigns (if applicable)

Be honest in your profile—networks value transparency and it helps them match you with appropriate offers.

Writing a helpful review benefits both networks and other publishers. Here are some tips:

• Only review networks you've actually worked with
• Be specific about your experience—mention how long you've worked with them and what offers you promoted
• Discuss payment reliability, including payment methods and schedules
• Evaluate their tracking accuracy and reporting tools
• Comment on their support responsiveness and quality
• Mention both positives and negatives for a balanced review
• Avoid personal attacks or inflammatory language
• Update your review if your experience changes over time

Remember that your reviews help other publishers make informed decisions, so aim to be fair, detailed, and constructive.

If you're experiencing payment issues with a network, follow these steps:

1. First, contact the network directly through their official support channels
2. Document all communication and keep records of your earnings reports
3. Provide all relevant details including dates, amounts, and communication history
4. Our mediation team will investigate and attempt to resolve the situation
5. Update your review to reflect your payment experience (without violating our content guidelines)

We take payment issues very seriously and factor them into our Trust Score calculations. However, we recommend always starting with direct communication with the network before escalating the issue.

Your Trust Score is a key factor in attracting quality publishers. Here are strategies to improve it:

• Maintain reliable payments: Pay publishers on time and as promised
• Encourage reviews: Ask your satisfied publishers to leave honest reviews
• Respond to reviews: Address both positive and negative feedback professionally
• Provide excellent support: Respond quickly to publisher inquiries
• Offer quality offers: Ensure your offers convert well and have competitive payouts
• Complete your profile: Fill out all sections of your network profile
• Be transparent: Clearly communicate your payment terms and requirements
• Resolve disputes: Address any payment or tracking issues promptly

The Trust Score algorithm weighs recent activity more heavily, so consistent positive behavior will gradually improve your score over time.

Responding to reviews shows publishers that you value their feedback. Here are best practices:

• Respond promptly: Try to reply within 48 hours
• Be professional: Maintain a courteous tone even with negative reviews
• Personalize responses: Address the specific points mentioned in the review
• Thank positive reviewers: Show appreciation for positive feedback
• Address concerns: For negative reviews, acknowledge issues and explain how you're addressing them
• Avoid defensiveness: Focus on solutions rather than justifications
• Keep it concise: Be thorough but avoid overly lengthy responses
• Provide contact information: Offer a way for the reviewer to reach you directly for further discussion

Remember that your responses are visible to all users and reflect your network's professionalism and customer service approach.

Creating compelling offer listings helps attract the right publishers. Follow these guidelines:

• Clear title: Use a descriptive title that includes the offer type and vertical
• Detailed description: Explain what the offer is about, its unique selling points, and target audience
• Transparent commission structure: Clearly state the payout amount and type (CPA, CPL, RevShare, etc.)
• Conversion requirements: Specify what constitutes a conversion (purchase, sign-up, etc.)
• Targeting information: Include allowed/restricted geos, devices, and traffic sources
• Compelling images: Upload high-quality creative assets
• Performance metrics: Share conversion rates or EPC data if available
• Landing page examples: Provide screenshots or preview links
• Promotional guidelines: Include any specific requirements or restrictions

Regularly update your offer listings to keep information current and remove expired offers promptly.

The Publisher Wishlist feature helps you identify and connect with publishers you'd like to work with. Here's how to use it:

1. Navigate to the "Publishers" section in your network dashboard
2. Browse publishers using filters for traffic volume, verticals, or promotional methods
3. When you find a publisher you're interested in, click "Add to Wishlist"
4. Optionally, add a note about why you're interested in working with them
5. The publisher will receive a notification that they've been added to your wishlist
6. You can manage your wishlist from the "Publisher Wishlist" tab in your dashboard
7. Remove publishers from your wishlist once they've joined your network

This feature is a great way to proactively recruit publishers rather than waiting for applications. Premium network accounts have expanded wishlist capabilities and can send direct messages to wishlist publishers.